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Customer Satisfaction Template

1. How convenient is our company to use?

  • Extremely convenient
  • Very convenient
  • Moderately convenient
  • Slightly convenient
  • Not at all convenient

2. How professional is our company?

  • Extremely professional
  • Very professional
  • Moderately professional
  • Slightly professional
  • Not at all professional

3. Compared to our competitors, is our product quality better, worse, or about the same?

  • Much better
  • Somewhat better
  • Slightly better
  • About the same
  • Slightly worse
  • Somewhat worse
  • Much worse

4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

  • Much more reasonable
  • Somewhat more reasonable
  • Slightly more reasonable
  • About as reasonable
  • Slightly less reasonable
  • Somewhat less reasonable
  • Much less reasonable

5. How responsive is our company?

  • Extremely responsive
  • Very responsive
  • Moderately responsive
  • Slightly responsive
  • Not at all responsive

6. How well do the customer service representatives at our company answer your questions?

  • Extremely well
  • Very well
  • Moderately well
  • Slightly well
  • Not at all well

7. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

  • Extremely satisfied
  • Moderately satisfied
  • Slightly satisfied
  • Neither satisfied nor dissatisfied
  • Slightly dissatisfied
  • Moderately dissatisfied
  • Extremely dissatisfied

8. Do you like our company, neither like nor dislike it, or dislike it?

  • Like a great deal
  • Like a moderate amount
  • Like a little
  • Neither like nor dislike
  • Dislike a little
  • Dislike a moderate amount
  • Dislike a great deal

9. How likely are you to recommend our company to people you know ?

  • Extremely likely
  • Very likely
  • Moderately likely
  • Slightly likely
  • Not at all likely
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