Customer Satisfaction Template

1. How convenient is our company to use?

• Extremely convenient
• Very convenient
• Moderately convenient
• Slightly convenient
• Not at all convenient

2. How professional is our company?

• Extremely professional
• Very professional
• Moderately professional
• Slightly professional
• Not at all professional

3. Compared to our competitors, is our product quality better, worse, or about the same?

• Much better
• Somewhat better
• Slightly better
• About the same
• Slightly worse
• Somewhat worse
• Much worse

4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

• Much more reasonable
• Somewhat more reasonable
• Slightly more reasonable
• About as reasonable
• Slightly less reasonable
• Somewhat less reasonable
• Much less reasonable

5. How responsive is our company?

• Extremely responsive
• Very responsive
• Moderately responsive
• Slightly responsive
• Not at all responsive

6. How well do the customer service representatives at our company answer your questions?

• Extremely well
• Very well
• Moderately well
• Slightly well
• Not at all well

7. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

• Extremely satisfied
• Moderately satisfied
• Slightly satisfied
• Neither satisfied nor dissatisfied
• Slightly dissatisfied
• Moderately dissatisfied
• Extremely dissatisfied

8. Do you like our company, neither like nor dislike it, or dislike it?

• Like a great deal
• Like a moderate amount
• Like a little
• Neither like nor dislike
• Dislike a little
• Dislike a moderate amount
• Dislike a great deal

9. How likely are you to recommend our company to people you know ?

• Extremely likely
• Very likely
• Moderately likely
• Slightly likely
• Not at all likely